If your booking is denied, this means that the supplier has informed us that they are not able to confirm the reservation. When this happens, we try our best to find an alternative, but in very rare cases we may not be able to find a suitable option. In these cases we will deny the reservation and let you know that we could unfortunately not find a similar option for you.

In the case that we are not able to secure a booking for you, we will not charge your card as we only take payment once a booking is confirmed.