Q: Damage deposit: how banks handle that as a transaction

What is “normally” happening? The moment we authorise the damage deposit on your card, the majority of the banks either show this transaction on the “authorisations” category within their portal, or as an entry within the rest of your transactions with the text of AUTH (or something similar) right next to it. Appearing a completed transaction There are a few banks out there which display the amount authorisation with no visual differentiation compared to the rest of completed transactions. That may cause a significant amount of frustration, but rest assured, that there is no chance us charging any amount prior notifying you. What happens when I receive the email of the damage deposit refund In the case of a reversal of the damage deposit amount, you won’t see a refund credit on your statement – you’ll just see the original authorisation drop off their statement entirely after a few days. There will be no payment, and no refund. It’ll appear as if the whole transaction never happened. Your bank should be able to confirm this for you. Depending on your card issuer, the original charge will disappear from your pending charges within the next 7 calendar days of the reversal – refund. (Assuming no charges as per our Damage Deposit guidelines)

Q: Is there any insurance plan?

Currently there is no insurance plan that we can offer during your bike rental. We are constantly in discussions with insurance companies that will enable us to offer you an affordable and complete plan.

Q: Damage Deposit: All you need to know

Damage Deposit: All you need to know

Q: Bike Rental Delivery at Athens Airport

Bike Rental Delivery at Athens Airport

Q: Is it sufficient to present a copy of my driving licence / ID?

Unfortunately, a copy of your licence /id will not be accepted at the pick-up point. You will need to present the original document at pick-up. If you have had your licence lost or stolen and have already booked a bike rental through us, we recommend that you either request a name change on the reservation to someone traveling with you, or cancel the reservation if this is not an option. If you change the name to a new main driver, remember that they will need to present all the mandatory documents in their own name at the pick up desks.

Q: What do I need to pick-up the bike(s)?

Do not forget to bring along any official government document that can prove your identity. That are: valid national IDpassport that hasn’t been expireddriving licence All the above documents should have your details written in english, containing a photo of your and official stamp.

Q: Can I rent a bike if I am under 16 years old?

No. We would require an official parent’s consent dated not earlier than 1 month prior your pick-up date. Alternately, one simple email from your parents would be enough, as long as they provide us with proof of the parental relation Please note that during your booking process, we will not request you to provide us with your age. Upon your pick-up, you will require to provide us with an official id to complete the rental agreement and validate your age.

Q: Can I edit any of my booking details?

Yes, you can change your booking details by sending us and email at info@grcycling.com with your booking reference and your request. You may inquire to change the cyclist’s names, select accessories or add new bikes. We do not charge an administration fee if you make a change to your booking. However, any changes made are likely to change the price of your booking. Most changes require a rebook where a new booking is created, and prices will depend on the rates and availability at the time of change, rather than what the rates were when the booking was originally made. We always recommend making any changes as soon as you are aware of them as prices generally go up the closer you get to your pick-up date. Any funds you have already paid for your bike rental will be transferred to the new booking in the rebooking process. You will only be charged or refunded the difference in the price, rather than having to pay the full amount again.

Q: Can I change my dates and / or Locations?

Currently, we haven’t create an automated process where you can change the details of your booking. Please send us an email at info@grcycling.com with your request and your booking reference and our agents will help you out. You can change the pick-up or drop-off date and time by going to the Manage Booking section of our website. Once logged in, click the “Amend / Update Booking” section and choose “Change dates / Locations”. Changes are possible up to your pick-up time, but are subject to availability. Update: We are currently imlpementing a menu from where you can manage your booking my ambending or updating your order. We also take into account that in case you change the dates or times it might results in a price will change as a new booking needs to be created in the rebooking process. Any payments made will be transferred to the new booking and you will be either charged or refunded the difference. Cool euh?

How the delivery costs are being calculated? Is booking earlier better?

A sophisticated system constantly checks both our vans locations and at which of our hubs have the available for your request bikes. Basis those inputs it calculates the costs most optimised and efficient scenario, for us to deliver you bike. The earlier we know about that the better it is.

How to rent a bike in Greece?

Parts replacement costs

Damage deposit: how banks handle that as a transaction

Is there any insurance plan?

Damage Deposit: All you need to know

Bike Rental Delivery at Athens Airport

How the delivery costs are being calculated? Is booking earlier better?

Is it sufficient to present a copy of my driving licence / ID?

What do I need to pick-up the bike(s)?

Can I rent a bike if I am under 16 years old?

Can I edit any of my booking details?

Can I change my dates and / or Locations?

Destinations

Article categories

Help & Support